Help
Short answers to common questions.
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Everyone
Joining and renewing
How to choose a membership, pay for it, and what happens next.
How group membership works
For a school, nursery or group's contact: how the fee is set, and who can collect.
Setting up your account
How to set up your account, including if you were a member or volunteer before the new app.
Signing in and resetting your password
Signing in, what to do if you've forgotten your password, and why you might get a warning email.
Checking in at the store
What happens on the screen when you arrive, and renewing there if your membership has ended.
Checking out
Telling us roughly what you took on your way out, and why it helps.
Visiting before you join
Checking in when you don't have a membership.